Introduction

Between 2013 and 2016, Carenodes forged a significant partnership with Kaiser in providing substance abuse treatment services, primarily focusing on methadone and other outpatient Substance Use Disorder (SUD) services. This case study highlights the strategic collaboration, relationship building, and outcome tracking that led to a successful partnership and an increase in business from Kaiser.

Project Overview

Project Title: Enhancing Substance Abuse Treatment Services with Kaiser

Objective: To supplement Kaiser's treatment offerings by providing specialized substance abuse services, mainly methadone and other outpatient SUD services, not available within Kaiser's own facilities.

Solutions and Implementation

Carenodes approached this partnership with a multifaceted strategy:

1. Developing Relationships: Built relationships with each Kaiser center near our clinics, a crucial step in understanding their specific needs and how Carenodes could best meet them.

2. Presentations to Management: Made tailored presentations to management at each Kaiser site, showcasing Carenodes’ expertise and the specific benefits of our services.

3. Tracking and Sharing Outcomes: Implemented a system to track patient outcomes and shared these results with Kaiser, demonstrating the effectiveness of the services provided.

Results

The partnership between Carenodes and Kaiser achieved notable successes:

• Increased Business from Kaiser: The focused efforts resulted in a steady increase in Letters of Agreement (LOAs) and overall business from Kaiser.

• Enhanced Service Provision: Carenodes became a key partner in facilitating the provision of vital substance abuse treatment services, filling a crucial gap in Kaiser’s healthcare offerings.

• Strong Professional Relationships: Established strong, ongoing relationships with multiple Kaiser centers, facilitating continued collaboration and service improvement.

Conclusion

This collaboration with Kaiser exemplifies Carenodes' commitment to extending high-quality, specialized healthcare services where they are most needed. By focusing on relationship building, outcome tracking, and specialized service provision, Carenodes played a pivotal role in enhancing the substance abuse treatment landscape. This case study not only showcases the successful partnership with Kaiser but also underscores Carenodes’ capability to adapt and meet specific healthcare needs in collaboration with major healthcare providers.

Note: This case study is for informational purposes and reflects the project as of the date of publication.